Refund & Cancellation Policy

At VMAT Vedic Math Academy (vmatwebsite.com), we believe in delivering a high-quality educational experience. This Refund and Cancellation Policy details the guidelines for cancellation and refunds of digital courses, school seat plans, and physical bookstore orders purchased through our website.

---

1. Order Cancellation

• Digital Courses: Once enrolled in a digital course, cancellations of the active student license are allowed within the refund request window.
• School Tiered Pricing Packages: Schools may cancel their purchased plan seat license within the refund window, provided no more than 2 student slots have been assigned/used.
• Physical Merchandise (Textbooks & Kits): Physical product orders can be cancelled within 24 hours of purchase, or before the package has been dispatched from our office, whichever is earlier. Once the product has been shipped, the order cannot be cancelled, but remains eligible for standard returns.

2. Refund Eligibility

3. How to Request a Refund

To request a refund or cancellation, please email our finance and billing desk at sajiandsaji@gmail.com. Your email must include:

• Your registered Name, Email Address, and Phone Number.
• The Name of the Course or Product purchased.
• The Razorpay Transaction Reference ID / Order ID.
• The reason for the cancellation or return.

4. Refund Credit Timeframe

Once your return or cancellation request is audited and approved by our support team:

• The refund is processed through our payment gateway, Razorpay.
• The amount will be automatically credited back to your original source of payment (Credit/Debit Card, UPI, Netbanking, or Wallet).
• The refund processing timeframe is strictly **5 to 7 business days** (as standard banking processing cycles apply).

5. Customer Support

For any queries related to returns, refunds, or payment reconciliation, please get in touch with our billing desk: